CASE STUDY

Southeast Asian CSP slashes CPQ order time by 80% with Totogi BSS Magic

A major multi-play operator serving millions across Southeast Asia was using CloudSense CPQ and Salesforce CRM to manage complex product catalogs and sales workflows, but order creation remained painfully slow, error-prone, and dependent on a small pool of experts.

Totogi BSS Magic changed the game. By embedding an AI Agent directly in Salesforce, built on Totogi’s telco-specific ontology and trained on the operator’s product catalog, BSS Magic automated multi-dimensional order creation in seconds. A single prompt replaced 50+ manual clicks, cutting order time by over 80%, reducing errors, and making the process scalable to any sales rep—no deep technical training required.

Deployed in under four weeks, the solution delivered immediate productivity gains and laid a foundation for future AI use cases across the sales motion.

Discover how BSS Magic helped this operator simplify operations, increase sales velocity, and unlock AI-driven scalability—without a rip-and-replace.