Case study

Unblocking Revenue:

Leveraging AI to solve quote failures with Totogi
BSS Magic

After acquiring a new business unit, a tier-1, multi-national quad-play CSP faced a mounting business pressure. A new customization to its CloudSense CPQ unexpectedly triggered major disruptions: broken quotes, pricing mismatches, and order errors.

BSS Magic features an ontology – an AI-generated data layer that maps business processes to create a digital twin of the operator’s environment, along with AI agents that can tackle a wide range of operational challenges. For this project, a specialized AI agent was built to address the immediate
pain point: broken quotes.

In just 7 days, Totogi’s AI agent was live—and in under 24 hours, it wiped out the backlog that had crippled sales for weeks—work that had previously taken days of manual effort. The solution continued to scale, handling new waves of incoming tickets in record time and reducing fix times from hours to under 30 minutes per case.