π’ LIVE: Balance Management Enhancements for Promotions, Loyalty, and Enhanced Rollover
Our reimagined “Balance Management” capability has been rolled out! π You now have the options to create, configure, and combine balances, create promotional and loyalty plans, configure fine-grained rollover, and define new customer notifications and policy interactions.
Join us as we redefine the way balances are maintained, configured, and utilized. Dive into the details to learn how you can benefit from the new balance model.
Key Highlights:
πEnhanced Balance Configuration
– Balances are now maintained as first-class objects, with new attributes including name, service/unit type, and limits.
– Effortlessly share balances across different plans or restrict them to specific ones, tailoring your offerings to diverse customer and business needs.
π Balance Counters Enhancements
Balance counters are used to trigger events like notifications and policy control via connected PCRF/PCF. We’ve enhanced these counters, meaning that you can now…
– Set up notifications based on used or remaining balance, with the option to include or exclude pending network reservations.
– Access a wider range of counter actions including customer notifications, policy control, and balance gating that allows or disallows balance access based on counter values.
π More Flexible Rollover Configuration:
– Flexibly configure rollover maximum amount per billing period, total rollover limits, and configure consumption priority for rollover and new allowances.
– Achieve an optimal mix of revenue recognition and customer satisfaction by tailoring the rollover configuration to suit various subscriber segments.
π Enhanced Balance Management on Accounts:
– Modify counter thresholds on an Account, let your subscribers set their own notification thresholds, adding a personal touch to their experience.
– Easily query balances on an Account to track used and remaining amounts for the current plan cycle.
– Create, credit, and debit allowances on an Account. Empower your customer support team to credit or debit allowances, perfect for special promotions or rectifying issues.
– Easily track each change in your balance, as EDRs accurately capture every adjustment to the balances.
β‘οΈ Seamless Migration to Updated Balance Model:
– Our platform supports both old and new balance models, giving you plenty of time to adapt.
– Effortlessly create new plan versions with the updated model via Plan Design and let Totogi seamlessly handle the migration of your subscribers to the new plan versions.
Please refer to our API documentation to review the new and changed APIs. ππ
And as always with Totogi, you get these new features instantly with no requirement to upgrade.
π Stay tuned for more details about the upcoming changes to our APIs.