CASE STUDY
2degrees wins MVNO market share in New Zealand with Totogi
Key Facts
- 01 Customer
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2degrees
New Zealand - 02 Product
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Totogi Charging-as-a-Service
- 03 Use case
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MVNE/Wholesale multi-tenant charging system
- 04 Systems
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Online charging system (OCS)
Business support systems (BSS) - 05 Time frame
-
5 days from POC to production
In brief
2degrees, New Zealand’s third-largest mobile and broadband provider, set out to grow its wholesale business by making it easy for MVNOs to launch on its network. Network capability alone no longer set the offer apart, so it needed carrier-grade charging it could stand up fast and open to new brands.
Working with Totogi, 2degrees deployed Totogi Charging-as-a-Service on AWS and went from proof of concept to production in five days. The multi-tenant SaaS platform now lets 2degrees onboard MVNOs in days rather than months and design new plans in minutes.
Impact
5 days proof of concept to production, integration included
Months to days to onboard a new MVNO wholesale partner
Minutes from plan creation to launch, no IT dependency
300+ features and optimizations deployed since August 2024, no disruption
Totogi’s rapid onboarding capability is pivotal, enabling us to swiftly adapt to ever-evolving market demands and accelerate our revenue growth.
Challenge
2degrees was formed in 2022 when two New Zealand challengers, 2degrees and Vocus, merged under the 2degrees brand. Today it is the country’s third-largest mobile and broadband provider. True to its challenger roots, it set out to grow the part of its business with the most room to run: wholesale.
2degrees recently renamed and relaunched that unit as 2degrees Network Partners, aiming to develop New Zealand’s underserved MVNO community. But network capability alone no longer set the offer apart. To win MVNO brands as wholesale customers, 2degrees needed a dynamic, software-defined service and carrier-grade charging it could stand up quickly for each new partner, at competitive prices, without a heavy integration project every time.
Solution
2degrees turned to Totogi Charging-as-a-Service, a cloud-native, multi-tenant charging system built as true SaaS on AWS. It gave the wholesale team a monetization platform that scales automatically with demand, with the agility 2degrees needed and a lower cost than running dedicated charging for each brand.
The platform rests on three pillars. It is cloud-native, drawing on the full capabilities of the public cloud. It is AI-first, with services like Plan Design for building plans and Churn Prediction for analyzing subscriber behavior, so 2degrees can offer personalized plans and tariffs. And it is API-led, with a “connect once” approach that lets 2degrees add a new MVNO tenant in days.
To prove the case, Totogi took a proof of concept, including the required integration, to production in five days. Because Charging-as-a-Service is multi-tenant SaaS, that proof of concept became the live wholesale charging service with no rip-and-replace and no second integration.
Business
impact
Charging-as-a-Service gave 2degrees the independence to respond to the market on its own. Onboarding a new MVNO dropped from months to days, so the wholesale team can bring partners live at the speed those partners expect. New plans move from creation to launch in minutes, without waiting on IT resources.
The multi-tenant SaaS model keeps that speed affordable and lets 2degrees scale capacity with the business rather than ahead of it. Each new MVNO becomes another tenant on the same platform, not another system to buy, integrate, and maintain.
The pace has held. Since onboarding its first MVNO in August 2024, 2degrees has deployed more than 300 new features, optimizations, and enhancements on the platform, with no service disruptions and no costly IT projects. In effect, it now runs its wholesale business like a software company.
About 2degrees
2degrees is New Zealand’s third-largest mobile and broadband provider, formed in 2022 from the merger of 2degrees and Vocus. Trading under the tagline “Fighting for Fair,” it covers 98% of where New Zealanders live and work and runs a network of 54 retail stores, backed by award-winning customer service.